I'm a API Quality Assurance Engineer working in Node.js and Postman. I love learning new skills to help better myself and my families quality of life. I strive to be a inspration and role model to my childeren and anyone around me.
Started out as a Support Technician for Dentrix and EZDental (Dental Practice Management Software)(Windows based). Troubleshooting the program itself to training office staff.
I then moved onto support Viive (Dental Practice Management Software)(Macos based). I also was the sole SME for Viive before its End Of Life. I was in charge of training any new technicians on the Viive product and the processes to follow. I hosted training sessions with product trainers. I handled in and outbound calls dealing with simple how-to questions to database/program issues and all tickets associated with them. I also created the SQL database scripts to resolve any database related issues. I created and maintained all Support tools/utilities. I was also the liaison between the Support, Development, Conversions and System Implementations departments.
I then supported Dentrix Ascend, Henry Schein Ones cloud Practice Management Software. Troubleshooting connection issues, multiple x-ray sensors, camera integrations and possible interrupting interactions through Google Chrome. I daily walked offices through simple actions and activities through the UI to complicated processes like creating custom reporting with powered by Pentaho. (www.dentrixascend.com)
Made the Dean’s List each quarter attended
I really enjoy creating apps or scripts that help people cut down on time and workloads. I also create and maintain apps in the App Store. When I'm not at a comnputer I love Anime, Minecraft, playing Dungeons & Dragons and Pathfinder.